Tips for customers

Advice for Clients

International Trade Without Unnecessary Penalties and Stress

How to Properly Prepare Documents for Export to the EU or EAEU

Basic package, almost always needed in both directions:

Contract / invoice (Commercial Invoice): who sells to whom, what goods, at what price, currency, delivery terms.

Packing List: packages, gross/net weight, volume, markings, consistency with the invoice.

HS code / TN VED code preferably already checked by a customs broker: duties, restrictions and documents depend on it.

Transport documents: CMR / bill of lading / air waybill, etc.

Country of origin and proof of origin if a tariff preference is required or upon request.

Permits and regulatory documents if the goods are “controlled”: licenses, sanitary/phytosanitary certificates, etc.

If export/transit is connected with the EU:

EORI: without it, any customs operations in the EU turn into a quest with a bad ending.

Security / advance data (ICS2 / ENS): for shipments to the EU or through the EU, data is submitted in advance, and the requirements have been expanded to different modes of transport; current guides and updates are published by the European Commission.

If export/import is connected with the EAEU, the Eurasian Union:

The Customs Code of the EAEU and national rules of the member states provide guidance on requirements.

A common “trap” for beginners: EAEU TR / EAC declarations/certificates of conformity for goods that fall under technical regulations.

Mini rule from practice, universal:

If at least one of the three does not match in the documents: name / quantity / weight, customs starts to “love” your shipment especially gently and for a long time.

 

What to Pay Attention to When Calculating Transport Costs

The cost of transportation is almost never equal to “the rate for a truck/container”. A normal calculation looks like a constructor:

A. Base

freight / transport rate, FTL/LTL, container, air, rail

route and legs, delivery to port/terminal, last mile

B. Surcharges and fees

the most unpleasant part, because it “appears later”

fuel surcharge, toll roads, ferries, downtime, waiting time

terminal handling charges, THC, handling, warehouse/transshipment

demurrage/detention, for containers

cargo insurance

C. Customs and “paperwork”

customs broker services

duties/taxes, where applicable

certification/permits, if the goods are regulated

D. Delivery terms, Incoterms 2020

Incoterms define who pays for what and at which point the risk transfers. A mistake here turns a “profitable deal” into charity.

Practical advice:

Ask the carrier/freight forwarder for a calculation in two columns: “included” and “not included”. If this is missing, surprises are already on their way to you.

 

How to Reduce Customs Clearance Time

The fastest way to speed up customs: do not force customs to ask questions.

What really speeds things up:

The TN VED / HS code is confirmed in advance, not “well, it is roughly the same type of product”.

Consistent terminology in the invoice / packing list / CMR, the same product name, without creativity.

Correct customs value: price logic, supporting documents if necessary.

Permits are ready before shipment, not “we will bring them later”.

Advance data submission where required, especially relevant for shipments to the EU due to security / pre-notification requirements.

What to send to the broker/freight forwarder in one email, so you do not exchange 40 messages:

invoice + packing list

contract/specification

plain-language product description: composition / purpose / material / model / photo, if helpful

HS code, if available, and country of origin

permits, if applicable

sender/consignee details and contact person

 

What Mistakes Beginners Most Often Make in International Trade

They confuse Incoterms with “just words”

EXW / FOB / CIF / DDP without understanding who pays and who bears the risk.

No EORI / incorrect roles in the EU

And then comes the surprise: why “they do not release it”.

Incorrect HS / TN VED code

This almost always means either delay, recalculation, or penalties.

Documents “live their own lives”

One thing in the invoice, another in the packing list, a third in the CMR. Customs collects this kind of thing.

They forget about technical regulations and conformity, especially EAEU

The product may be excellent, but without EAC / EAEU TR it becomes “cannot be released”.

They do not check restrictions / permits in advance

Especially for “sensitive” categories: chemicals, equipment, food products, medical devices, etc. The EAEU rules separately establish the principle of compliance with prohibitions/restrictions when moving goods across the border of the Union.

Sources and Reference Base

European Commission, TAXUD: EORI, ICS2 / ENS and guides

https://taxation-customs.ec.europa.eu/customs/customs-procedures-import-and-export/customs-operations/economic-operators-registration-and-identification-number-eori_en

https://taxation-customs.ec.europa.eu/customs/customs-security/import-control-system-2_en

ICC, Incoterms 2020: rules and logic of risk / place of delivery

https://iccwbo.org/business-solutions/incoterms-rules/incoterms-2020

Customs Code of the EAEU, official text

https://eec.eaeunion.org/upload/medialibrary/9dd/Customs-Code-of-the-EAEU.pdf

General overview of declaration/document submission procedure under the EAEU

https://www.sorainen.com/publications/customs-code-of-the-eurasian-economic-union-2

EAEU TR / declarations of conformity, as a type of required document for import/circulation

https://www.ifcg.kz/en/services/docs/tr/declaration-tr-eac